Returns

Return or exchange an item - our 100% money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  1. Goods ordered specifically for a vehicle via chassis number or registration plate cannot be returned unless faulty.
  2. Goods will only be accepted for return if they are despatched within 7 days of delivery, unless we have notified you otherwise.
  3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  4. The cost of returning the item to us is your responsibility.
  5. Delivery charges are only refundable where goods are faulty and a refund is made.
  6. Goods bought from a Vospers Parts Shop in person cannot be returned by mail.