Website Privacy Statement

This website is operated by Vospers Motor House Limited, a multi-franchise vehicle dealer family business, supplying all motoring products and services.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

Who we are

Vospers Motor House Ltd are a 'data controller' for the purposes of the General Data Protect Regulation 2018 (GDPR), which supersedes the Data Protection Act 1998, (i.e. we are responsible for, and control the processing of, your personal information).

What information we collect?

Personal information provided by you

We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us. We also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys or participate in competitions.

Personal information provided by third parties

Occasionally we may receive information about you from other sources (such as credit reference agencies, medical professionals, or your employer), which we will add to the information we already hold about you in order to help us provide products and services, improve and personalise our service to you. We will always seek your permission to contact these people for your information.

The information we collect may include:

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

Sensitive personal information

We may ask you to provide sensitive personal information, for example where you require us to tailor our goods or services to an existing physical condition e.g. as part of the Motability scheme, or where you are applying for a finance or an insurance product and we are required to enquire whether you have committed a criminal offence. If we request such information, we will explain why we are requesting it and how we intend to use it.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention, consent to market and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies please see our http://www.vospers.com/cookies/

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

We may also offer enhanced services including MOT and service reminders where we believe this would be helpful or of interest.

Where your vehicle manufacturer maintains an electronic service record of your vehicle, we may share details of any work with your manufacturer so that an accurate record can be kept.

Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about products and services, competitions and special offers which may be of interest to you.

We like to conduct all marketing activities internally, but may occasionally work with our manufacturers or specially selected suppliers for marketing events or to provide technical solutions or functionality. We may also use suppliers to obtain satisfaction feedback (Independent Used Vehicle Satisfaction Surveys, etc)

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes on our connected websites. If you have consented to receive such marketing from us, you can opt out at any time. See 'What rights do you have?' below for further information.

Credit checking

We may do a credit check on you:

Our search will be completed through a potential finance company's system and recorded on the files of their relevant credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

If you want to see your credit file, please initially contact us and we will put you in touch with your finance company to obtain direct access to your file.

Who your information might be shared with

We may disclose your personal data to:

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'How can you contact us?' below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your information out of the EEA

Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach. Where practicable, best endeavours will be applied to avoid transferring any of your data directly outside of the European Economic Area.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

How to contact us

Please contact Vospers Customer Services, if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to vcs@vospers.com or write to us at Vospers Motor House Ltd, Marsh Mills Retail Park, Longbridge Road, Plymouth, PL6 8AY or call us on 01752 636363.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.