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Buy With Confidence

All used cars come with a 14-day money back guarantee

You can return your car to us within 14 days from the day after the collection/delivery date without needing to give us any reason for the return. We have explained the guarantee below, but for full details please also read section 28 of our T&Cs.

Please note: You must not use the car after telling us you’re cancelling the agreement and you must keep the car in the same condition as it was from the day it was collected/delivered.


14 Day Money Back Guarantee Conditions

If you paid for the car in full:

  • If you paid by Visa or MasterCard debit or credit card, we’ll repay the purchase price back on to that card
  • If you have driven the car more than 50 miles from when it was collected/delivered a usage fee of £1 per mile will apply
  • You must not have made any alterations or modifications to the car whatsoever
  • The car needs to be in the same condition as when it was collected/delivered (except for fair wear and tear)
  • You’ll need to return the car’s V5 log book to us by recorded delivery (out of your own pocket, sorry)

If you paid for the car using finance:

  • If you have driven the car more than 50 miles from when it was collected/delivered a usage fee of £1 per mile will apply
  • You must not have made any alterations or modifications to the car whatsoever
  • The car needs to be in the same condition as when it was collected/delivered (except for fair wear and tear)
  • The car must not have any charges or claims against it from any third party including a finance provider
  • You will need to return the car’s V5 log book to us by recorded delivery (out of your own pocket, sorry)


How To Start a Return

Start your return in just 3 steps:

  1. Contact our Customer Services team by emailing moneybackguarantee@vospers.com. We’ll acknowledge by email and call you within 3 days. You must start your return by 4pm on the day the guarantee period ends (14 days after the delivery day).
  2. We will either arrange for you to return the car to us or for us to pick up the car.
  3. That’s it! We’re sorry your chosen car wasn’t right for you, we’d love to help find you another that is! Start your search here.

Full Terms & Conditions



Learn more about Buying Online with Vospers

To find out more about Buying Online with Vospers, including Reserve Online from £99, Buying online in cash or with finance, and our Click & Collect or Delivery options, click here.

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