Your Motability questions answered:

Scheme Improvements

We are continually working to increase customer satisfaction, and here are just a few of the improvements that have been made over the past few years.


Wear and tear

Over the course of your agreement, we know that your car will show some signs of use. We want you to enjoy using your car so your Motability car comes with a "fair wear and tear policy". This means that wear and tear in line with a three year old car or unavoidable minor damage caused by a wheelchair or other mobility aid will be accepted as general wear and tear. Such general wear does not need to be repaired before returning your car at the end of the contract. However, to keep costs low for all our customers, cars that are returned seriously damaged to a degree which may affect re-sale value will be subject to damage payments. Plus if you return your car in a good condition at the end of your lease and have not made any insurance claims you may be eligible for a £250 bonus.


Mileage allowance

Motability leases now come with a mileage allowance of 60,000 miles for three-year agreements and 100,000 for five-year Wheelchair Accessible Vehicle (WAV) agreements.


Affordable options for all

With over 300 cars available with no advance payment and hundreds more for less than £500 Motability is more affordable than ever.


Free training for young drivers

We can arrange and fund additional training for young drivers (between the ages of 16 and 24) on new Contract Hire agreements. The 6 hour training course is delivered by the AA. In the event of a claim, drivers who have successfully completed the training will pay a lower amount of excess than the standard amount for drivers in this age bracket. You can arrange to take driving courses through your dealer when you collect your car.



Adaptations are devices that can be fitted to a vehicle so that driving is safer and more comfortable, and getting in and out of the car is made easier. There are a number of adaptations available, many for no extra cost, that could improve your motoring experience, including adaptations to help with :

  • Speed and steering
  • Signalling and safety
  • Stowage
  • Seating and access

If you think you may benefit from an adaptation in your new car, Motability’s Managed Adaptations Programme offers a wide variety of options that could make your driving experience more comfortable. The Programme takes away the hassle of organising adaptations by managing the process for you from start to finish.

Car Comparison Chart:


  • Price
  • Body Type
  • Engine Size/Fuel Type
  • Transmission