03/11/2020

An update from Nick & Peter Vosper

After the Government announcement on Saturday 31st October regarding a new lockdown from 5th November, we wanted to outline how we will look after you and help keep you moving safely.

SALES

Although our sales showrooms and outside display areas will not be open to the public, our sales teams will continue to support all customers with new and existing orders.

Customers that have placed orders for November will be contacted with any updates and to make arrangements to suit you. Customers will be able to request a virtual appointment and request videos of vehicles of interest. Customers will also have the ability to reserve and buy online with the choice to have a COVID-safe click & collect experience, or a COVID-safe home delivery.

All of our teams are available to assist you with any questions or queries via live chat, telephone, email, or website enquiry. Do not hesitate to get in touch.

SERVICE / MOT

Our Servicing departments will operate as normal, thanks to our well-established COVID-safe working practices that have been in place for several months.

If you have a Service or MOT appointment booked from Thursday 5th November – Wednesday 2nd December please assume that it is going ahead as planned - should you wish to make changes to your booked appointment please get in touch. To request a new booking please click here.

All of our teams are available to assist you with any questions or queries via live chat, telephone, email, or website enquiry. Do not hesitate to get in touch. We look forward to providing you with a safe and welcoming experience.

PARTS

Our Parts department will operate as normal. Parts orders can be placed via our Parts website or by calling our Parts teams using our dealership locator to find the right Parts number for you.

THANK YOU

We would like to take this opportunity to thank all of our teams for their patience and ability to continue to deliver a high level of customer service through challenging times. We would also like to thank our customers for your continued loyalty and ongoing understanding. Thank you for helping us keep our dealerships and our communities safe.

Nick and I look forward to welcoming you back to Vospers soon. Stay safe.

Peter & Nick Vosper

Motability | Is the Motability Scheme continuing during lockdown?

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The Motability Scheme have released a statement and a series of helpful Frequently Asked Questions on their own website. Our Vospers teams are happy to support you with any questions or queries you may have but if you would like to review the FAQ from Motability, click here.

Motability.co.uk

Sales | Can I order and take delivery of a vehicle during lockdown?

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Yes. At Vospers we are offering Click & Collect or Home Delivery on new and existing vehicle purchases. Our Sales Teams are working and are able to support customers with enquiries from the website, by email, by telephone, or via live chat. Please browse our stock, learn about buying online, view the latest new vehicle offers, or get in touch to speak to one of our friendly team today using our Contact Us form here or our dealership locator. We look forward to hearing from you.

Service/MOT | I would like to discuss an existing booking or make a new booking?

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If you have a Servicing or MOT related enquiry our Aftersales teams are available to help. You can connect with them via live chat, submit an email enquiry, or by telephone by calling the appropriate number below.

Servicing & MOT helplines are open Mon-Fri 8am-5pm

Exeter Abarth Team 01392 285513
Exeter Bodyshop Team 01392 285569
Exeter Ford Team 01392 719903
Exeter Mazda Team 01392 719913
Exeter Alfa Romeo Team 01392 719918
Exeter Fiat Team 01392 719923
Exeter Jeep Team 01392 719928
Exeter Commerical Vehicle Team 01392 719931
Torquay Ford Team 01803 308012
Torquay Peugeot Team
01803 308023
Plymouth Commercial Vehicle Team 01752 272282
Plymouth Nissan Team 01752 272298
Plymouth Ford Team 01752 278723
Plymouth Mazda Team 01752 278743
Plymouth Fiat Team 01752 278753
Plymouth Peugeot Team 01752 278763
Plymouth Renault Team 01752 278773
Plymouth Dacia Team 01752 278783
Plymouth SEAT Team 01752 278793
Plymouth Abarth Team 01752 636469
St. Austell Team 01726 219502
Truro Ford Team 01872 309163
Truro Mazda Team 01872 309183
Truro Fiat Team 01872 309193
Truro Abarth Team 01872 309209
Truro Commercial Vehicle (Threemilestone) Team 01872 309201

If you would like to make a new booking or discuss an existing booking please contact your local Vospers Aftersales Team using the numbers below:


Vehicle Finance | I would like to discuss my vehicle finance, who can I contact?

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We do have Sales Teams replying to email enquiries from our website, answering the phone, and available via live chat. If your question is specifically related to your vehicle finance such as amending details or requesting support with payments, you should contact the finance provider. A list of some of the main finance providers we work with can be found below.

Abarth

Alfa Romeo

Black Horse

Dacia

Fiat

Ford

Jeep

Mazda

Nissan

Peugeot

Renault

SEAT

Stay Safe | What safety actions has Vospers taken - are dealerships COVID-Safe?

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To protect our staff and our customers, we've made some changes in our dealerships.

We have done everything we can to keep our staff and you, our valued customers, as safe as possible when visiting us.

You'll be pleased to know we have introduced physical distancing, installed zonal floor markings, and issued staff with protective equipment.

FIND OUT MORE

Accounts | I am a supplier to Vospers, can I still contact your Accounts team?

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Our Accounts Team are working how to manage all invoices and payments as close to business as normal as possible. We are operating a reduced team so your patience is appreciated. You can contact the team by email here

Where can I find the Vospers COVID-19 Risk Assessment?

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Our Health & Safety team have conducted a COVID-19 Risk Assessment in line with Government advice which can be viewed here.