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COVID-19 | Latest Vospers Update
A message from our Chairman
Peter Vosper
We are delighted to inform you that all our dealerships are now open.
Your safety and the safety of our employees is our priority, so we've made significant changes to our premises, processes and procedures. You will find full details of our safety changes here.
If you have any questions or comments or just want to get in touch about a vehicle please contact us.
We look forward to welcoming you back to Vospers. Please, stay alert, and stay safe.
Frequently Asked Questions (FAQ):
What safety actions has Vospers taken and are dealerships "COVID Secure" for customers?
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To protect our staff and our customers, we've made some changes in our dealerships.
Our teams have been working hard behind the scenes preparing our dealerships for you. We have done everything we can to keep our staff and you, our valued customers, as safe as possible when visiting us.
You'll be pleased to know we have introduced physical distancing, installed zonal floor markings, and issued staff with protective equipment.
SERVICE | I have a Service / MOT scheduled with you, what do I need to do / know?
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If you have an existing booking please proceed as normal. You should receive a confirmation call from our Service Team 48-hours before your booking to explain our new processes and procedures.
If you missed a booking due to lockdown our Servicing departments will be contacting you to re-book at your convenience and in line with Government advice. Or you can contact us using this form.
Important note: All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March (details here). It is the vehicle owner's responsibility to maintain the safety and roadworthy condition of your vehicle, if you have any safety issues or concerns we're here to help on the numbers below.
Service helplines are open Mon-Fri 9am-5pm
| Exeter Service Team | 01392 285565 |
| Torbay Service Team | 01803 400804 |
| Plymouth Service Team | 01752 636474 |
| Plymouth CV Service & Bodyshop Team | 01752 636582 |
| St Austell Service Team | 01726 874075 |
| Truro Service Team | 01872 226236 |
| Threemilestone CV Service Team | 01872 227992 |
SERVICE | Can I book a Service and/or MOT?
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Service departments are open and accepting bookings. Please request a booking using the button below.
Please do not submit multiple requests. Our team will come back to you as quickly as possible with pricing and availability.
Service helplines are also open Mon-Fri 9am-5pm
| Exeter Service Team | 01392 285565 |
| Torbay Service Team | 01803 400804 |
| Plymouth Service Team | 01752 636474 |
| Plymouth CV Service & Bodyshop Team | 01752 636582 |
| St Austell Service Team | 01726 874075 |
| Truro Service Team | 01872 226236 |
| Threemilestone CV Service Team | 01872 227992 |
MOTABILITY | I am a Motability customer, my lease is due to expire / I am due to collect a new vehicle?
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The situation has not changed for Motability Scheme members. Motability are currently not accepting new orders nor delivering vehicles. Price lists have not yet been launched for April-June and therefore car search tools and offers are unavailable. We will update this information as soon as the situation changes.
If your lease is coming to an end the Motability Scheme have extended all leases to keep you mobile. Please refer to the Motability Scheme website for details by clicking here:
SERVICE | If I do not have my vehicle Serviced on time, will this affect my Warranty?
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We have been advised that most if not all manufacturers have agreed to take a flexible approach towards this in-line with the current Government restrictions. We would advise you email us your query so that we have a logged copy of it and we advise that you check your vehicle's manufacturer website FAQ.
SALES | Can I get an update on an existing order?
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We have returned some of our Sales Teams to dealerships to help customers with existing orders and to place new orders. We are working hard to contact all customers with orders to provide updates as and when we have them. We are offering vehicle collection at dealership or home/business delivery. Please remain patient, in some cases we are waiting for manufacturers to deliver vehicles to us. If you would like to contact us about an existing order please get in touch:
SALES | I have a question about my vehicle finance, who do I contact?
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We have returned some of our Sales Teams to dealerships who will be replying to email, web form, live chat, and phone enquiries. Please feel free to get in touch using this form.
Alternatively we advise that you speak with the finance company that your finance agreement is with.
Below are some useful links that should help you contact your finance company.
SALES | Can you help me with buying a vehicle / questions about purchasing a vehicle?
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We have returned some of our Sales Teams to dealerships who would be delighted to assist you in the purchase of a new vehicle.
Booking an appointment. We politely request that all customers arrange an appointment prior to visiting our showrooms in order to help us protect you and others through physical distancing. You can contact the team from any used vehicle detail page, from any enquiry form on our website, or by Live Chat. If you would prefer to call, please use our dealership locator search here.
Looking for a used vehicle? Why not try our Vospers Buy Online service where you can browse all of our used vehicle stock, reserve any vehicle of your choice for just a fully refundable £99, or even buy online with cash or finance - including a part-exchange valuation for your current vehicle. Click here to start your search
PARTS | I need a part for my vehicle / I have placed an order for a part, can you help?
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Our Parts departments are open by appointment. We encourage customers to order online at our Parts website, or by calling 01752 636494.
ACCOUNTS | I am a supplier to Vospers, can I still contact your Accounts team?
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Our Accounts Team are working how to manage all invoices and payments as close to business as normal as possible. We are operating a reduced team so your patience is appreciated. You can contact the team by email here.
