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03/11/2020
An update from Nick & Peter Vosper
After the Government announcement on Saturday 31st October regarding a new lockdown from 5th November, we wanted to outline how we will look after you and help keep you moving safely.
SALES
Although our sales showrooms and outside display areas will not be open to the public, our sales teams will continue to support all customers with new and existing orders.
Customers that have placed orders for November will be contacted with any updates and to make arrangements to suit you. Customers will be able to request a virtual appointment and request videos of vehicles of interest. Customers will also have the ability to reserve and buy online with the choice to have a COVID-safe click & collect experience, or a COVID-safe home delivery.
All of our teams are available to assist you with any questions or queries via live chat, telephone, email, or website enquiry. Do not hesitate to get in touch.
SERVICE / MOT
Our Servicing departments will operate as normal, thanks to our well-established COVID-safe working practices that have been in place for several months.
If you have a Service or MOT appointment booked from Thursday 5th November – Wednesday 2nd December please assume that it is going ahead as planned - should you wish to make changes to your booked appointment please get in touch. To request a new booking please click here.
All of our teams are available to assist you with any questions or queries via live chat, telephone, email, or website enquiry. Do not hesitate to get in touch. We look forward to providing you with a safe and welcoming experience.
PARTS
Our Parts department will operate as normal. Parts orders can be placed via our Parts website or by calling our Parts teams using our dealership locator to find the right Parts number for you.
THANK YOU
We would like to take this opportunity to thank all of our teams for their patience and ability to continue to deliver a high level of customer service through challenging times. We would also like to thank our customers for your continued loyalty and ongoing understanding. Thank you for helping us keep our dealerships and our communities safe.
Nick and I look forward to welcoming you back to Vospers soon. Stay safe.
Motability | Is the Motability Scheme continuing during lockdown?
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The Motability Scheme have released a statement and a series of helpful Frequently Asked Questions on their own website. Our Vospers teams are happy to support you with any questions or queries you may have but if you would like to review the FAQ from Motability, click here.
Sales | Can I order and take delivery of a vehicle during lockdown?
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Yes. At Vospers we are offering Click & Collect or Home Delivery on new and existing vehicle purchases. Our Sales Teams are working and are able to support customers with enquiries from the website, by email, by telephone, or via live chat. Please browse our stock, learn about buying online, view the latest new vehicle offers, or get in touch to speak to one of our friendly team today using our Contact Us form here or our dealership locator. We look forward to hearing from you.
Service/MOT | I would like to discuss an existing booking or make a new booking?
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If you have a Servicing or MOT related enquiry our Aftersales teams are available to help. You can connect with them via live chat, submit an email enquiry, or by telephone by calling the appropriate number below.
Servicing & MOT helplines are open Mon-Fri 8am-5pm
| Exeter Abarth Team | 01392 285513 |
| Exeter Bodyshop Team | 01392 285569 |
| Exeter Ford Team | 01392 719903 |
| Exeter Mazda Team | 01392 719913 |
| Exeter Alfa Romeo Team | 01392 719918 |
| Exeter Fiat Team | 01392 719923 |
| Exeter Jeep Team | 01392 719928 |
| Exeter Commerical Vehicle Team | 01392 719931 |
| Torquay Ford Team | 01803 308012 |
| Torquay Peugeot Team | 01803 308023 |
| Plymouth Commercial Vehicle Team | 01752 272282 |
| Plymouth Nissan Team | 01752 272298 |
| Plymouth Ford Team | 01752 278723 |
| Plymouth Mazda Team | 01752 278743 |
| Plymouth Fiat Team | 01752 278753 |
| Plymouth Peugeot Team | 01752 278763 |
| Plymouth Renault Team | 01752 278773 |
| Plymouth Dacia Team | 01752 278783 |
| Plymouth SEAT Team | 01752 278793 |
| Plymouth Abarth Team | 01752 636469 |
| St. Austell Team | 01726 219502 |
| Truro Ford Team | 01872 309163 |
| Truro Mazda Team | 01872 309183 |
| Truro Fiat Team | 01872 309193 |
| Truro Abarth Team | 01872 309209 |
| Truro Commercial Vehicle (Threemilestone) Team | 01872 309201 |
If you would like to make a new booking or discuss an existing booking please contact your local Vospers Aftersales Team using the numbers below:
Vehicle Finance | I would like to discuss my vehicle finance, who can I contact?
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We do have Sales Teams replying to email enquiries from our website, answering the phone, and available via live chat. If your question is specifically related to your vehicle finance such as amending details or requesting support with payments, you should contact the finance provider. A list of some of the main finance providers we work with can be found below.
Stay Safe | What safety actions has Vospers taken - are dealerships COVID-Safe?
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To protect our staff and our customers, we've made some changes in our dealerships.
We have done everything we can to keep our staff and you, our valued customers, as safe as possible when visiting us.
You'll be pleased to know we have introduced physical distancing, installed zonal floor markings, and issued staff with protective equipment.
Accounts | I am a supplier to Vospers, can I still contact your Accounts team?
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Our Accounts Team are working how to manage all invoices and payments as close to business as normal as possible. We are operating a reduced team so your patience is appreciated. You can contact the team by email here.