Safety Is Our Priority

Protecting Customers

We have made a series of changes to our dealerships to protect our customers.

Sales

• Our sales showrooms are open, with well-established Covid-Safe processes in place to keep our staff and customers safe.
• We encourage customers to book an appointment or test drive ahead of time either online or by phone. This is for your safety and the safety of others.
• We are still offering Reserve & Buy Online, find out more here: Vospers.com/Buying-Online.
• We are still offering safe home delivery or safe click and collect, as well as contactless handovers.
• We will be sanitising all new/used vehicles as part of the Vospers Preparation Pack.
• We have teams in our showrooms and available by live chat, email, phone, video or here.
• We ask that all customers follow new procedures and signage - for example, entrances/exits may have changed and one-way systems may now be in place.
• We have distributed personal protective equipment, such as face masks and gloves, to all of our staff. We may also provide you with protective equipment.
• We will be taking extra steps to protect those at risk. If you are at risk, please tell us when discussing your appointment.
• We have installed protective screens at all customer facing desks to ensure maximum protection for our staff and customers.
• We have increased the frequency and intensity of cleaning at all locations, including regular sanitisation of door handles, handrails, touch screens, scanners, and other frequently touched areas.
• We are ensuring to take absolute care of your vehicle while it is with us and now offer a sanitisation service should you wish. Please see below for details.
• We ask that where possible customers pay by card or contactless payment methods only. Apps such as Apple Pay / Google Pay will allow you to pay more than £30 by contactless payment.

Servicing

• We ask that all customers who are attending an appointment please practice physical distancing, keeping at least 2m apart from others.
• We have provided hand sanitisation stations at all entrances for all staff and customers to use on arrival and departure.
• We ask that all customers follow new procedures and signage - for example, entrances/exits may have changed and one-way systems may now be in place.
• We have distributed personal protective equipment, such as face masks and gloves, to all of our staff. We may also provide you with protective equipment.
• We will be taking extra steps to protect those at risk. If you are at risk, please tell us when discussing your appointment.
• We have installed protective screens at all customer facing desks to ensure maximum protection for our staff and customers.
• We have increased the frequency and intensity of cleaning at all locations, including regular sanitisation of door handles, handrails, touch screens, scanners, and other frequently touched areas.
• We are ensuring to take absolute care of your vehicle while it is with us and now offer a sanitisation service should you wish. Please see below for details.
• We ask that where possible customers pay by card or contactless payment methods only. Apps such as Apple Pay / Google Pay will allow you to pay more than £30 by contactless payment.

Protecting Staff

We have made a series of changes to our dealerships and other areas of the business to protect staff.

• We have implemented temperature checks for all staff at all locations as part of the start to the working day.
• We have created a back to work Induction for all staff returning from lockdowns or furlough to have all changes explained to them and to ensure that all questions or concerns are addressed.
• We have provided all staff with an information pack of what the new-normal looks like at Vospers and how to protect themselves and our customers.
• We have installed sanitisation stations at all entrances for all staff and customers to use on arrival and departure.
• We have distributed personal protective equipment, such as face masks and gloves, for all of our staff at all of our locations.
• We have installed protective screens at all customer facing desks to ensure maximum protection for our staff and customers.
• We have introduced physical distancing in all areas of the business and one-way systems.
• We have increased the frequency and intensity of cleaning at all locations, including regular sanitisation of door handles, handrails, touch screens, scanners, and other frequently touched areas.
• We are requiring all staff to regularly clean and disinfect their work stations to protect themselves and others if spaces are shared - which we are avoiding where ever possible.
• We are working to stagger shift start times and break times to reduce employee contact with others.
• We have closed break/canteen/food preparation areas and removed visiting food delivery services. Instead we are encouraging employees to bring a packed lunch and take physical distanced breaks.
• We have introduced online training to prevent non-essential travel and employees gathering in one location or room.
• We have adjusted our hiring process to encourage physical distancing, and we've paused hosting public guests in all of our buildings.
• We have communicated and will continue to communicate to all employees about best practice hand hygiene.
• We are conducting daily audits of the new health and safety measures put in place and will make any changes necessary on an ongoing basis.
• If any employee feels unwell, or has had symptoms or anyone in their household has had symptoms, they must stay home.

Vehicle Sanitisation

We've made changes to our procedures to ensure that when your vehicle is with us it receives the highest level of care and protect, for the safety of our staff and our customers. Some of the changes we've made include the introduction of protective covers and the option of vehicle interior sanitisation with the use of the O2 Sanity System - offering medical grade sanitisation for absolute peace of mind. This process will be available to Service customers for £29.50+VAT and will be included for Sales customers as part of the Vospers vehicle Preparation Pack.

Please take a moment to watch the short video below.

Our Promise

Implementing large scale changes to working processes and procedures is no easy undertaking, and required the procurement of many items including masks, hand sanitiser, digital thermometers, sanitising wipes, gloves, additional hand-washing stations, and various forms of point of sale to communicate the changes. It is also important to the Vosper's that it be clear that masks worn by Vospers staff are Type 1 disposable 3-ply that are not used by the NHS. Our masks were responsibly sourced to protect our staff and customers, without putting any pressure on frontline supplies.

With so many changes in such a short space of time across multiple locations there may be exceptional instances where we don’t get it perfect, but we can assure you that’s just what they’ll be — exceptions.